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Privacy Policy

Last updated: February 4, 2026

VenueMBA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Contact Information: Name, email address, phone number
  • Account Information: Username, password, profile details
  • Event Details: Event date, event type, guest count, venue preferences
  • Business Information: Venue name, business address, business details (for venue owners)
  • Communication Preferences: SMS opt-in consent, email preferences

Automatically Collected Information

When you access our services, we automatically collect certain information:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website addresses
  • Geographic location (country/region level)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Facilitate communication between venue owners and potential customers
  • Send transactional messages related to your inquiries and bookings
  • Send promotional communications (with your consent, where required)
  • Process payments and prevent fraud
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage trends to improve user experience
  • Comply with legal obligations

3. SMS/Text Message Communications

If you submit an inquiry through a venue's booking form and opt-in to receive text messages:

  • You may receive SMS messages from the venue regarding your inquiry
  • Message frequency varies based on your inquiry and communication with the venue
  • Message and data rates may apply
  • You can opt out at any time by replying STOP to any message
  • For help, reply HELP or contact support@venuemba.com

We will not share your phone number with third parties for their marketing purposes without your explicit consent.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Venue Owners

When you submit an inquiry, your contact information and event details are shared with the venue owner so they can respond to your request.

Service Providers

We use third-party service providers to help operate our services:

  • Twilio: For SMS message delivery
  • Email Providers: For email communications
  • Payment Processors: For secure payment handling
  • Analytics Providers: For usage analysis and improvement
  • Cloud Hosting: For data storage and processing

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

  • Inquiry data: Retained for 3 years after your last interaction
  • Account data: Retained until you delete your account
  • Communication logs: Retained for 2 years for compliance purposes

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@venuemba.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By using VenueMBA, you acknowledge that you have read and understood this Privacy Policy.